Practical: My British Gas smart meter monitor won't connect to my smart meter

I can see no readings but British Gas can ... and they've been NO help

After a LOOOOOOONG wait on the phone I got to speak to someone but they only suggested switching off/on and moving the monitor closer to the actual meter.

Now the unit's been left off for days and is now on an extension and sitting next to the meter but it still won't connect

Do I really have to buy my own replacement???


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